MakeMyTrip India — Pathetic tracking of bookings

Address:

New Delhi, Delhi, 110001

Team,
This is regarding my booking id NC[protected]. I had booked car from Nainital to Delhi for 26th June a month in advance and also paid full amount. 2 days before the travel I received the chauffeur details, cab number everything. I was too happy as thought MMT is excellent. But I did not even in my wildest dreams expected the horror story that was awaiting. Just on the day of travel when I called the chauffeur, he informed that he is not aware of the duty. Then I kept calling the MMT customer service and at the end moment they said that the cab is cancelled apologies. THATS IT. Guys common this is not a JOKE. I was travelling with my elderly parents and a toddler and at this peak tourist season when all the hotels were booked where on earth do you think I could make a suden arrangement as had already checked out from the hotel. This is really PATHETIC and not expected from a reputed travel agency like MMT. I rate you ZERO for this service and for ruining my trip.