MakeMyTrip India — Payment done ticket not received request for refund

Incident Date-21/02/2023

Request for refund of 1085.40 Rupees

I was booking railway ticket from chiplun to Panvel from make my trip after the payment was done through google pay the website dint book ticket & money was been debited.I call google pay & they informed me that transaction was successful & need to contact merchant.
I dint find any transaction in my make my trip app where I can complain not even chatbot.
when tried to contact the customer care number it never reaches to executive to talk.

I kindly request through this complaint platform to take initiative & make them to have customer care number & representative to solve the issue & provide the email address on website for customer to reach.