[Resolved]  MakeMyTrip India — Payment failed. but refund not initiated. (two month are over)

Address:Chennai, Tamil Nadu
Website:makemytrip.com

Booking id in1603b0s219131.
Reference id:[[protected]] for ticket raised.

I made a payment from mobikwik wallet. Payment got succeeded from mobikwik end but failed from makemytrip end.

After raising complaint, i provided mobikwik wallet details too but didn't got any positive response. On calling each time they ask the time for 72 hrs and sometimes 5 days.

I wrote till manager level but no response from them too. One time one of the senior person called me but after that she too become unresponsive.
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Aug 8, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr Sagar,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We have shared details on your case with our concerned team and they will get back to you on priority. We will keep a regular follow up on this with our team to ensure that case is closed on priority. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear PrashantG_


We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our concerned team was handling this case related to passenger’s refund and post validating with concerned departments they have closed this accordingly.

Assuring you best of our services.


Team-MakeMyTrip Care

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