MakeMyTrip India — Poor customer care and no refund issued on cancelled flight

Address:

haryana

My husband made a booking for 2 ( IN 1B[protected] and IN 1B[protected] to Nepal on Royal Nepal airlines with MMT. The travel date was may 17 2020. Due to the pandemic, this trip was naturally cancelled too. But no refund has been issued or any enquiry about it through phone or email has been responded to. When we sign into our account, it doesn't show that such a booking existed. We are totally dis appointed and frustrated. This is unacceptable from a leading company. Even the staff Anjali singh who helped us with the booking initially is not responding to the emails sent to her. We want our money refunded ASAP.Thanks