[Resolved]  MakeMyTrip India — Promised date change of ticket not honoured

Address: 201304

Website: makemytrip.com

On nov 1st we tried to make an international booking via mmt over the internet. But as some technical problem occurred it did not work so make my trip (Mr deepak chaudhary) called us and we continued making the booking on the phone. We were asked if we wanted to pay an extra amount in order to make the date changeable up to a year. We cannot remember the exact amount. But we agreed to this. However when we indeed tried to change the ticket, we were told that the ticket was not changeable so we lost most of our money.

We find it not acceptable that the oral information we received was misleading: we were told the ticket was changeable for an extra fee, when it was not.
The information on the ticket was incomprehensible phrase for an average consumer: crucial information should not be communicated with a acronym: “rir date change fee before departure n p +500 inr”. Mmt claims that n. P. Would mean “not permissible”. An average reader can not know that, particularly because of the “+rs500” behind the acronym. It makes no sense to charge money for something that would not be possible. So np would more likely refer to something else that includes a condition (“as available” or something like that)

We have booked a complaint about this on dec 22 and received a confirmation that our complaint was received (Id[protected]. This is now more than 10 days ago and we still have not heard back from mmt.
Thank you for looking into this matter.