[Resolved] MakeMyTrip India — Promised date change of ticket not honoured | |||||
On nov 1st we tried to make an international booking via mmt over the internet. But as some technical problem occurred it did not work so make my trip (Mr deepak chaudhary) called us and we continued making the booking on the phone. We were asked if we wanted to pay an extra amount in order to make the date changeable up to a year. We cannot remember the exact amount. But we agreed to this. However when we indeed tried to change the ticket, we were told that the ticket was not changeable so we lost most of our money. We find it not acceptable that the oral information we received was misleading: we were told the ticket was changeable for an extra fee, when it was not. The information on the ticket was incomprehensible phrase for an average consumer: crucial information should not be communicated with a acronym: “rir date change fee before departure n p +500 inr”. Mmt claims that n. P. Would mean “not permissible”. An average reader can not know that, particularly because of the “+rs500” behind the acronym. It makes no sense to charge money for something that would not be possible. So np would more likely refer to something else that includes a condition (“as available” or something like that) We have booked a complaint about this on dec 22 and received a confirmation that our complaint was received (Id[protected]. This is now more than 10 days ago and we still have not heard back from mmt. Thank you for looking into this matter. Was this information helpful? | |||||
Feb 24, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Dec 28, 2016 Sohom Chakraborty's response It is urgent so pls help me as soon as possible
Verified Support Jan 05, 2017 MakeMyTrip India Customer Care's response Dear Karsten, Greetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Team-MakeMyTrip Care Verified Support Jan 06, 2017 MakeMyTrip India Customer Care's response Dear Soham, Greetings from MakeMyTrip!! We are sorry to read about the issue, In reference to your complaint regarding the debited amount. As we have checked and found that your booking was unconfirmed due to insufficient amount in your SBI wallet. Hence we request you to check with your respective bank for the same. For any further assistance regarding the booking, we request you to share the bank statement from the date of transaction to till now. So that we can get this checked from our accounts team. Assuring Best Services.. Regards Team-MakeMyTripCare. Verified Support Jan 17, 2017 MakeMyTrip India Customer Care's response Dear Karsten, Greetings from MakeMyTrip!! Please note that as we have validated the complete case and found that there was a technical error due to which the agent informed you that you can re-open your ticket status and then do the date change. However, as per airline norms ticket is completely Non-refundable and Non-changeable. Still as It was MakeMyTrip error we would like to compensate you with Future Travel Voucher worth of INR 10000/- which can be utilized for your future bookings. Also we would like to inform you that if it was a case of date change then also you would had paid the date change penalty + fare difference. Kindly give us go ahead for the same, so that we can share the voucher details with you as soon as possible. Please treat this mail as the final resolution from our end. Awaiting for your positive revert!! Regards MakeMyTripCare. | |||||
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Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding the debited amount.
As we have checked and found that your booking was unconfirmed due to insufficient amount in your SBI wallet. Hence we request you to check with your respective bank for the same.
For any further assistance regarding the booking, we request you to share the bank statement from the date of transaction to till now. So that we can get this checked from our accounts team.
Assuring Best Services..
Regards
Team-MakeMyTripCare.