[Resolved]  MakeMyTrip India — providing false and incomplete information to extract money from customer.

Address:

New Delhi, Delhi, 110092

I made a initial booking amount to MMT of Rs71000, However over the course of next month, there was an issue in one of the visa documents approval and issue is still pending with MMT for rectification. I received calls from MMT that next instalment is due for payment for Rs 90000. I asked them over mail and calls to give me a confirmation that if Visa issue is not resolved, they will refund my payment as per their refund policies. Instead of providing me any confirmation of any sort . They even lied to me that issue is already resolved and make the payments at earliest. When I confirmed from their Visa team they told me that no the issue is not resolved yet and will take time. When I again contacted MMT The different executives kept delaying the matter . Once Second Instalment date passed, I received a mail that my booking is cancelled and no amount will be refunded now. I want consumer forum to look into the matter and take serious action against the executives who provided false information to get the money extracted and still cancelled the booking. I have all related conversations in mail .