| Website: | www.makemytrip.com |
Dear sir,
I, made a hotel booking through make my trip mobile app with booking id nh[protected].
I have amended my check in date from 14th of june 2016 to 19th of june 2016. The amendment was done by suprio halder, customer care executive of mmt. I also received the amended voucher for the same which i have forwarded along with this email.
Now i would like to cancel this booking as due to unexpected personal difficulties, i am unable to proceed with my stay on the date of booking.
In this regard i have been talking to at least three of your customer care executives from 16th of june 2016, including yourself.In spite of putting my call on hold for more than 30 minutes to check the details, i was not provided the support to do the cancellation which was the actual reason why i made the call to mmt.
1. My amended voucher clearly states that i can do the cancellation with full refund before 48 hrs of check in time.
2. The cancellation policy holds good for full refund till 48 hrs of the check in time, and as per the email it is before 12pm of 17th june 2016.
3. No where in the email, it is mentioned that i cannot cancel an amended booking or i was not told by the customer care executive who amended my booking date that such a rule exists. If any such a rule exists, either in my mmt app or in the amended email confirmation voucher i should have been informed.
4. You were saying its an auto generated email, but every email sent from mmt is auto generated after we book or amend it with clear instructions regarding booking details, payment and cancellation policy. We take the mail received as the confirmation.In my case then i believe i am eligible for free cancellation with full refund for my booking.
5. I believe as a customer of mmt, this email should be acknowledged understanding the genuine nature of the problem and give me the right to get a full refund for the cancellation and refunded to my wallet.
6. I have thoroughly read the cancellation policy in the email sent to me, also the cancellation policy in the website and no where there is any information to the customer stating that amended booking cannot be cancelled.In all means, and by abiding all the terms and conditions stated by mmt, i am eligible for full refund with free cancellation.
Best regards
Aarthy vs
— forwarded message —
From: "suprio halder"
Date: 14 june 2016
Cc: "sushmita ghosh"
Hi mam,
Please check the amendment voucher
Hotel confirmation voucher
Makemytrip booking id - nh[protected]
Booking date - mon, 13 june 16, 12:19 pm
https://www.makemytrip.com/images/mmt-log-etckt. Gif
https://www.makemytrip.com/images/print. Jpg
Print booking confirmation
http://imgak. Mmtcdn.com/mi8/images/slideshow/confirmation_icon. Png
Your booking is confirmed.
My rewards
The most rewarding loyalty program ever!
You have moved 1 step closer to your free room night know how
Thank you for using makemytrip.com to book your hotel accommodation.
For your reference, your makemytrip booking id is nh[protected].
Kindly note, your booking is confirmed and you are not required to contact the hotel or makemytrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team makemytrip.com
This is your hotel confirmation voucher.
A printed copy of this must be presented at the hotel at the time of check-in.
Hotel details
Taj kazura, chennaihttps://support. Makemytrip.com/images/3star. Jpg
2nd street, kazura garden, neelangarai, chennai.600 041.
Off east coast road chennai, india
Contact :[protected], 91-[protected]
Fax :
E-mail : [protected]@gmail.com
https://www.makemytrip.com/images/camera_icon. Jpgphoto gallery https://www.makemytrip.com/images/map_ic
Room category :kazura suite
Meal plan : breakfast
All prices indicated below are in rs.
Room
Check in
Check out
#nights
Travelers
Daily rate
Extra charges
Total
Room 1
Un, jun 19, 2016
(12:00 pm)
Mon, jun 20, 2016
(11:00 am)
1
3adult
3325
750 (Extra bed)
4075
Sub total
4075
Taxes & service fees
1055
E-coupon amount
- 1500
Grand total
3630
Service fee of inr 250 will be applicable for any change in hotel check-in dates. Any rate difference found will be charged separately.
Hotel cancellation policy
https://www.makemytrip.com/images/icon_etckt. Gif
If cancelled/modified before 48 hours prior to check in date full refund. Cancellation/modification done within 48 hours will be non refundable. No show no refund. If a booking is cancelled by the customer, the hotel will be notified (Of the changes) and the original confirmation email and booking id that was generated will become null and void.
https://www.makemytrip.com/images/icon_etckt. Gif
You can cancel your booking by logging on the customer support section of our website.
General hotel policy
https://www.makemytrip.com/images/icon_etckt. Gif
The meal plan for your selected booking includes breakfast.
https://www.makemytrip.com/images/icon_etckt. Gif
The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
https://www.makemytrip.com/images/icon_etckt. Gif
It is mandatory for guests to present valid photo identification at the time of check-in.
https://www.makemytrip.com/images/icon_etckt. Gif
The inclusion of 'extra bed' with a booking is facilitated with a folding cot or a mattress as an extra bed.
https://www.makemytrip.com/images/icon_etckt. Gif
For any update, user shall pay applicable cancellation/modification charges.
https://www.makemytrip.com/images/icon_etckt. Gif
Modified bookings will be subject to availability and revised booking policy of the hotel.
https://www.makemytrip.com/images/icon_etckt. Gif
The cancellation/modification charges are standard and any waiver is on the hotel's discretion.
https://www.makemytrip.com/images/icon_etckt. Gif
Number of modifications possible on a booking will be on the discretion of makemytrip.
https://www.makemytrip.com/images/icon_etckt. Gif
Selective offers of makemytrip will not be valid on a cancellation or modification of booking.
https://www.makemytrip.com/images/icon_etckt. Gif
Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.
https://www.makemytrip.com/images/icon_etckt. Gif
Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12pm local time and the standard check-out time is 11am local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
https://www.makemytrip.com/images/icon_etckt. Gif
The amount paid for the room does not include charges for optional services and facilities (Such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.
https://www.makemytrip.com/images/icon_etckt. Gif
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
https://www.makemytrip.com/images/icon_etckt. Gif
The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
https://www.makemytrip.com/images/icon_etckt. Gif
Booking cannot be cancelled on or after the check in date and time mentioned in the hotel confirmation voucher.
https://www.makemytrip.com/images/icon_etckt. Gif
Money back guarantee policy:
https://www.makemytrip.com/images/icon_etckt. Gif
Money back guarantee offer is valid for hotels in india only.
https://www.makemytrip.com/images/icon_etckt. Gif
The offer is not valid on hotels booked using 'pay at hotel' payment method.
https://www.makemytrip.com/images/icon_etckt. Gif
If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the makemytrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim.
https://www.makemytrip.com/images/icon_etckt. Gif
In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim in the form of vouchers.
https://www.makemytrip.com/images/icon_etckt. Gif
The claim can be notified to makemytrip by calling[protected] or by sending an email to [protected]@makemytrip.com. Makemytrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (If the customer has not checked-in) or voucher (If the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by makemytrip.
https://www.makemytrip.com/images/icon_etckt. Gif
The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from makemytrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.
Makemytrip contact info
Makemytrip india pvt. Ltd.,
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon - 122016
Haryana, india
Feedback/complaints
:
https://support. Makemytrip.com/myaccount/myincidents/newcomplaint
Telephone
:
[protected] from mtnl and bsnl phone lines
(Tollfree)
:
[protected] from all major operators
:
+[protected]Worldwide)
:
+[protected]Worldwide)
http://img. Mmtcdn.com/mi8/images/slideshow/df-eticket[protected]. Jpg
Note: please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from makemytrip.com, please add [protected]@makemytrip.com to your contact list and address book.
The contents of this email, including the attachments, are privileged and confidential to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Please note that neither makemytrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (If any). No contracts may be concluded on behalf of makemytrip by means of email communications.
Dear sir,
I have amended my check in date from 14th of june 2016 to 19th of june 2016. The amendment was done by suprio halder, customer care executive of mmt. I also received the amended voucher for the same which i have forwarded along with this email.
Now i would like to cancel this booking as due to unexpected personal difficulties, i am unable to proceed with my stay on the date of booking.
In this regard i have been talking to at least three of your customer care executives from 16th of june 2016.In spite of putting my call on hold for more than 20 minutes to check the details, i was not provided the support to do the cancellation which was the actual reason why i made the call to mmt.
1. My amended voucher clearly states that i can do the cancellation with full refund before 48 hrs of check in time.
2. The cancellation policy holds good for full refund till 48 hrs of the check in time, and as per the email it is before 12pm of 17th june 2016.
3. No where in the email, it is mentioned that i cannot cancel an amended booking or i was not told by the customer care executive who amended my booking date that such a rule exists. If any such a rule exists, either in my mmt app or in the amended email confirmation voucher i should have been informed.
4. Every email sent from mmt is auto generated after we book or amend it with clear instructions regarding booking details, payment and cancellation policy. We take the mail received as the confirmation.In my case then i believe i am eligible for free cancellation with full refund for my booking.
5. I believe as a customer of mmt, this email should be acknowledged understanding the genuine nature of the problem and give me the right to get a full refund for the cancellation and refunded to my wallet.
6. I have thoroughly read the cancellation policy in the email sent to me, also the cancellation policy in the website and no where there is any information to the customer stating that amended booking cannot be cancelled.In all means, and by abiding all the terms and conditions stated by mmt, i am eligible for full refund with free cancellation.
— forwarded message —
From: "suprio halder"
Date: 14 jun 2016 03:15
Subject: amended voucher
Cc: "sushmita ghosh"
Hi mam,
Please check the amendment voucher
Hotel confirmation voucher
Makemytrip booking id - nh[protected]
Booking date - mon, 13 june 16, 12:19 pm
Print booking confirmation
Your booking is confirmed.
The most rewarding loyalty program ever!
You have moved 1 step closer to yourfree room night know how
Thank you for using makemytrip.com to book your hotel accommodation.
For your reference, your makemytrip booking id is nh[protected].
Kindly note, your booking is confirmed and you are not required to contact the hotel or makemytrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team makemytrip.com
This is your hotel confirmation voucher.
A printed copy of this must be presented at the hotel at the time of check-in.
Hotel details
Taj kazura, chennai
2nd street, kazura garden, neelangarai, chennai.600 041.
Off east coast road chennai, india
Contact :[protected], 91-[protected]
Fax :
E-mail : [protected]@gmail.com
Photo gallery view map
▶ show quoted text
If cancelled/modified before 48 hours prior to check in date full refund. Cancellation/modification done within 48 hours will be non refundable. No show no refund. If a booking is cancelled by the customer, the hotel will be notified (Of the changes) and the original confirmation email and booking id that was generated will become null and void.
You can cancel your booking by logging on the customer supportsection of our website.
General hotel policy
The meal plan for your selected booking includes breakfast.
The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
It is mandatory for guests to present valid photo identification at the time of check-in.
The inclusion of 'extra bed' with a booking is facilitated with a folding cot or a mattress as an extra bed.
For any update, user shall pay applicable cancellation/modification charges.
Modified bookings will be subject to availability and revised booking policy of the hotel.
The cancellation/modification charges are standard and any waiver is on the hotel's discretion.
Number of modifications possible on a booking will be on the discretion of makemytrip.
Selective offers of makemytrip will not be valid on a cancellation or modification of booking.
Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.
Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12pm local time and the standard check-out time is 11am local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
The amount paid for the room does not include charges for optional services and facilities (Such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
Booking cannot be cancelled on or after the check in date and time mentioned in the hotel confirmation voucher.
Money back guarantee policy:
Money back guarantee offer is valid for hotels in india only.
The offer is not valid on hotels booked using 'pay at hotel' payment method.
If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the makemytrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim.
In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim in the form of vouchers.
The claim can be notified to makemytrip by calling[protected] or by sending an email to [protected]@makemytrip.com. Makemytrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (If the customer has not checked-in) or voucher (If the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by makemytrip.
The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from makemytrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.
Makemytrip contact info
Makemytrip india pvt. Ltd.,
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon - 122016
Haryana, india
Feedback/complaints
:
https://support. Makemytrip.com/myaccount/myincidents/newcomplaint
Telephone
:
[protected] from mtnl and bsnl phone lines
(Tollfree)
:
[protected] from all major operators
:
+[protected]Worldwide)
:
+[protected]Worldwide)
Note: please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from makemytrip.com, please add [protected]@makemytrip.com to your contact list and address book.
The contents of this email, including the attachments, are privileged and confidential to the intended recipient at the email address to which it has been addressed.
Dear sir,
▶ show quoted text
▶ show quoted text
Print booking confirmation
Your booking is confirmed.
The most rewarding loyalty program ever!
You have moved 1 step closer to yourfree room night know how
Thank you for using makemytrip.com to book your hotel accommodation.
For your reference, your makemytrip booking id is nh[protected].
Kindly note, your booking is confirmed and you are not required to contact the hotel or makemytrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team makemytrip.com
This is your hotel confirmation voucher.
A printed copy of this must be presented at the hotel at the time of check-in.
Hotel details
Taj kazura, chennai
2nd street, kazura garden, neelangarai, chennai.600 041.
Off east coast road chennai, india
Contact :[protected], 91-[protected]
Fax :
E-mail : [protected]@gmail.com
Photo gallery view map
▶ show quoted text
If cancelled/modified before 48 hours prior to check in date full refund. Cancellation/modification done within 48 hours will be non refundable. No show no refund. If a booking is cancelled by the customer, the hotel will be notified (Of the changes) and the original confirmation email and booking id that was generated will become null and void.
You can cancel your booking by logging on the customer supportsection of our website.
General hotel policy
The meal plan for your selected booking includes breakfast.
The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
It is mandatory for guests to present valid photo identification at the time of check-in.
The inclusion of 'extra bed' with a booking is facilitated with a folding cot or a mattress as an extra bed.
For any update, user shall pay applicable cancellation/modification charges.
Modified bookings will be subject to availability and revised booking policy of the hotel.
The cancellation/modification charges are standard and any waiver is on the hotel's discretion.
Number of modifications possible on a booking will be on the discretion of makemytrip.
Selective offers of makemytrip will not be valid on a cancellation or modification of booking.
Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.
Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12pm local time and the standard check-out time is 11am local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
The amount paid for the room does not include charges for optional services and facilities (Such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
Booking cannot be cancelled on or after the check in date and time mentioned in the hotel confirmation voucher.
Money back guarantee policy:
Money back guarantee offer is valid for hotels in india only.
The offer is not valid on hotels booked using 'pay at hotel' payment method.
If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the makemytrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim.
In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim in the form of vouchers.
The claim can be notified to makemytrip by calling[protected]or by sending an email to [protected]@makemytrip.com. Makemytrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (If the customer has not checked-in) or voucher (If the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by makemytrip.
The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from makemytrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.
Makemytrip contact info
Makemytrip india pvt. Ltd.,
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon - 122016
Haryana, india
Feedback/complaints
:
https://support. Makemytrip.com/myaccount/myincidents/newcomplaint
Telephone
:
[protected] from mtnl and bsnl phone lines
(Tollfree)
:
[protected] from all major operators
:
+[protected]Worldwide)
:
+[protected]Worldwide)
Note: please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from makemytrip.com, please add [protected]@makemytrip.com to your contact list and address book.
The contents of this email, including the attachments, are privileged and confidential to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Please note that neither makemytrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (If any). No contracts may be concluded on behalf ofmakemytrip by means of email communications.
▶ show quoted text
Was this information helpful?
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint regarding Hotel cancellation with full refund, we have validated your case with our concerned department and found that our concerned department has initiated full refund of Inr 3630/- on 29-Jun-16 with refund reference number#[protected]. The same should reflect in your account as per your bank processing cycle. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care