MakeMyTrip India — railway ticket booking

I booked tickets from mmt on 11 sep 2019 but it got failed 2 times. I asked the customer care so many times but they always comes with an excuse that the money has been refunded but i have not got any refund since 11 sep 2019. I contacted my bank but they also have not recieved any money from mmt. So i am not sure where is my money disabled in between bank and mmt.
I have to go consumer court and rbi to complaint against mmt and my bank.
Here is the booking person name and booking id below —
Name - kajal chauhan
Booking id - nr[protected]
Booking id - nr[protected]
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