[Resolved]  MakeMyTrip India — rate differences

Address:Gurgaon, Haryana, 122001
Website:www.makemytrip.com

Have booked a hotel COMFORT INN, in banda (uttar pradesh)for my seniors through makemytrip for 8th july 2018, they charged rs 3799/- for one night stay for two persons in a small city like banda from us.
but when they checked into that hotel and had chat with the manager/owner, he said that rates given by MMT are very high and we don't charge such a huge amount from our customers in this city.
he offered very low prices for the same room.almost 50-55% less the MMT.
it shows that MMT is trying to make money at any cost from his customers and customer satisfaction is not mandatory for them.
today i had word with their customer care executive in morning and she said that YES their rates are different then the hotel rates and those are much higher.
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Aug 27, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2018
MakeMyTrip India Customer Care's response
Hi Alok,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
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