MakeMyTrip India — refund against cancelled hotel booking not credit back to original mode of payment

This is regarding my itenary number# nh[protected] for hotel booking on makemytrip.

I had to cancel the hotel booking due to ongoing covid19 pandemic and contacted makemytrip customer support on myra chat (Mmt chat helpdesk) and got connected to an agent called yash on 19th april 2020. I told him that i wanted to cancel the booking however the mmt app was giving the only option to accept the refund amount in mmt my wallet, instead of refunding in the original mode of payment i. E. My hdfc credit card account. The associate informed me that it is temporary due to a technical glitch and i shall go ahead to cancell the booking and accept the refund in my wallet. After 48 hours, i would get n option for reversal of the credit from my wallet to my original mode of payment.

48 hours later, i contacted mmt again and they gave me all kind of excuses and later denied that my refund would not be procesaed back on my credit card and the amount would remain blockednin mmt wallet for future use.

I was given wrong information by an associate representing makemytrip and thus have fraudulently held my money in thier wallet without my intended consent and have refused to return back ever since in my follow ups with thier team during the ingoing pandemic covid19 crisis. Due to this, the billed amount of inr 37288/- is blocked on my credit card and i would be unable to pay the same to the bank which would cause me financial damages in the form of late fee and finance charges for being unable to pay the due bill just because that amount is blocked by makemytrip against my consent for a service not utilised.

I need assistance to sort this out immediately.

Please assist.