MakeMyTrip India — Refund against double booking due to server problem

Today ie 29th October i had to book flight ticket for two of relations for urgent travel to Jamnagar.Flight was AI647 to depart at 1100 hrs today itself.
At around 8am i started booking.There was lot of difficulty in booking.I came to payment stage.After i paid i did nt get the confirmation of ticket.It showed internet problem but my internet was working fine as i checked.So i thought booking is not through and i again went for booking.This time i got the booking through.But again due to server issue web check in was not taking place.Since time was short, i accompanied the passeger to the Airport.They got the Boarding pass with help at the Airport.I went to Air Indi a counter for refund of one booking.They said refund would be given by Make my Trip.On way from Airport to my home in Chembur Mumbai(one hour away) i tried contacting Make My Trip Cutomer Care but inspite of several efforts couldn`t get through.I cam home and again after several attempts and long waiting i got but she expressed her inabilty to resolve the issue
I am a long time user of Make My Trip ie about 15 yrs and i never had this kind of problem
I must get refund for following reasons
1.Since the names of passengers are the same then in second booking why didn`t point out that booking has already been confirmed
2.why so much delay in issuing Eticket/
3.why web checking not getting through if booking was confirmed
4.I tried to contact Make My Trip Customer Care but inspite of several attempts could not get through to them.Being on road couldnot request refund till i reached home
Booking IDs (I).NF2X4DHEAO30CN0H9987 PNR Y3GEK
(II)NF2CWV308G92PPDZ1836. PNR Y3GH1
(III) Passengers Mihir Kumar Jha and Sarita Jha
In view of the problems solely created by Sever issue of Make My Trip fare of Rs 8784/ should be refunded to me.If not refunded i will be constrained port out of Make my Trip.
Hope you will favourably resolve the issue and maitain lasting relationship with such old customer.
Uday Shankar Jha