[Resolved] MakeMyTrip India — Refund Amount not Received | |||
My booking ID is NN[protected] I have booked ticket, due to some personal reasons i cancelled that booking on 04th October 2016, When I called first time to make my trip on 31.10.2016 then they said we have processed three amount 6889, 2111 and 16413. The Total refund amount is 25413 but I got only 6889 on 04.10.2016. Still I have not received remaining two amount 16413 and 2111. again I called after two days then they said give your bank statement then I sent the bank statement for last two month then they said we are checking and will take time 4 days but its too over. Still I have not received my two remaining amount 16413 and 2111. please process my money asap in my account. Regards Mahapavit S Anand Was this information helpful? | |||
Dec 29, 2016 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Nov 28, 2016 MakeMyTrip India Customer Care's response Dear Accounts EasyskillzWe are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, in reference to your complaint on a social forum, we have validated your case with our concerned department and found that complete refund of Inr 25413/- has been processed from our end against the cancellation of your international flight booking. The refund has been processed in three different transactions as different payment mode opted by passenger at the time of booking. Please find the details below: 1 - Inr 6889/- refund processed on 4-Oct-16 against the credit card. 2 - Inr 2111/- refund processed on 4-Oct-16 against the payback account. 3 - Inr 16413/- refund processed on 5-Oct-16 against the credit card. As on the 3rd transaction the payment was made with EMI option. Please be advised that in case of refund of EMI transaction, bank does not credit the amount in customer’s account however, they adjust the refund amount against the balance EMI which customer has to pay to bank. So, request you to please check with your bank regarding the same. Assuring you best of our services. Team-MakeMyTrip Care | |||
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Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care