[Resolved] MakeMyTrip India — Refund awaited in MMT wallet

[Resolved] MakeMyTrip India — Refund awaited in MMT wallet

D Dino Gulati

I booked International flight tickets from Sydney to New Delhi for 1st May 2020 and return on 16th May 2020 Booking ID NN[protected] and NN[protected] but couldn't travel because of global Covid restrictions. After Supreme court guidelines, I applied for a refund and got it approved on 21 Mar 2021 for Rs27976 and Rs43124 which I transferred to my original mode of payment through MMT mobile app. However, I got an email from make my trip on 2 Apr 2021 that the amount could not be transferred as the booking was made more than 6 months ago so the amount will be transferred back to my MMT wallet but that has not happened in the last 2 weeks. When will I get the money back in my MMT wallet? I am stuck in Sydney, Australia and tried every possible way to contact make my trip via phone and email but everything directs me to self service portal which is of no help. Will I ever get my money? Was this information helpful? No (0) Yes (0)
May 3, 2021 Complaint marked as Resolved The automated email that MMT sent me that my refund could not be processed to my Credit Card because the transaction was 6 months old was incorrect. I contacted my bank and the amount was credited to my credit card. So, closing the complaint. MakeMyTrip India customer support has been notified about the posted complaint.
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Dino Gulati

My legal name and name on your records while making this booking is Dinesh Gulati. My Indian mobile SIM on your records used to make this booking - [protected] is not operational for the last one month while I am stuck in Sydney, Australia. MMT team can reach out to me via what's app, call or SMS on my Australia number +[protected] for any additional details. I have access to the MMT mobile app.