MakeMyTrip India — Refund

Vinita Chhatwal

from Delhi, Delhi

Address:

New Delhi, Delhi, 110065

I had booked tickets this morning from your website with reference number NF[protected]. From lko to del instead the tickets were booked from del to lko . Immediately within 19 minutes of booking and after waiting to get through the customer care i informed them of the booking and told them to rebook the tickets . Your representative advised me to cancel them saying that change in travel plans whereas it was a wrongly issued ticket to me. Only then we will look in to the issue of wrongly booked tickets. I was then forced to cancel the ticked for wrong reasons and no refund has been credited to my account yet or any intimation has not been recieved

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MakeMyTrip India Customer Care

from Delhi, Delhi

Verified Support

Dear Vinita Chhatwal,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in reference to your complaint, please note that we have validated your booking especially with our technical team and found that user by himself opted for DEL-LKO due to which this itinerary was confirmed.Now as booking has been already cancelled hence a refund for INR 966/- has been already processed from our side on 4th December. Also we are initiating a refund for INR 600/- as a onetime waiver on service fee charged by Make my trip as further to this we humbly deny for any more refund on your booking.

We that you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care