[Resolved] MakeMyTrip India — refund delay

mkdhalani

from Chennai, Tamil Nadu

Address:	600101
Website:	www.makemytrip.com

Ref: booking id: nl[protected]/ dt 31/03/2018
Family gateway to munnar holiday package.
On 2nd april i cancelled the hotel portion of the above package. A refund of rs 2280 was confirmed. But so far i have not received the same in spite of my calling them repeatedly on their helpline numbers. Every time only elusive answers are given to me. Pls issue my refund immediately. I cannot understand why so much of delay in issuing the refund. It is my own money which i am asking them to return that also after a month. Please resolve the matter immediately. Thanks, mohan dhalani.

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Jul 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear mkdhalani

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, we have validated your case and found that, the refund of Inr 2208/- has been processed form our end on 15-Apr-18 only with a refund reference number#[protected]. The same should now e reflecting in your account, if in case there is any issue and refund is not reflecting in your account, request you to please connect with your bank and raise a chargeback/dispute with them.
It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

Regards,
Team-MakeMyTrip Care