MakeMyTrip India — refund delay - no response

Sir,

I have made a flight booking through mmt mobile application and the booking id:nn[protected].

I had a seat selection failure while booking and i received a sms and e-mail from mmt stating "your seat (S) selection which could not be completed because of a temporary failure at airline. However, your flight booking nn[protected] is confirmed. We regret the inconvenience. We recommend you to re-book the following seat (S) by visiting mytrips section of makemytrip or airline website."

So again i tried selecting the seats and paid the same (2045inr debited from my bank account with 107inr from my wallet, so in total again rs.2152).
Anyways i don't need the wallet amount back. But i need my hard earned money to be credited back to my account.

In short:
1st pending refund:2152inr
2nd pending refund:2045inr

I have contacted the customer support through the application live chat.. And the executive told me that they have initiated a special claim request for the second amount and both amounts will be credited back to my account within 72 hours, and it's 7 days since then. The amount is not yet credited in my bank.

I'm trying to contact the customer support from yesterday and there's no response. I tried the toll free no also[protected] no response.

I here by attaching all the relevant screenshots to prove my claim.
Please look forward into my concern and do the necessary.

Your's faithfully,
Jestin francis
[protected]