[Resolved] MakeMyTrip India — Refund delayed by 4 months | |||||
I bought tickets to Bangkok for 3 people on 4th August 2015 (Transaction Id no NN[protected]) but had to cancel the tickets on 30th August 2015 and 1st September 2015. I received 3 separate emails (Reference Number - IN1508R4S330493, IN1508R4S331926 & IN1508R4S346175) stating that refunds for all 3 travellers have been processed. However till date I have received a refund for 1 person only. I have complained to the company numerous times (Reference ID:[protected] &[protected] but have had no luck with my money. Every email I write gets a response after 3 days. Nobody calls me in spite of having given them my phone number at least 10 times. In the last email they have asked me to send them my CC statements to prove that I haven't received any refund. I have replied to them on 1st Dec 2015 with the statements but haven't heard from them. I have been harassed by them for the last 4 months now. They cannot be contacted by phone either as they have moved their cancellation process online and don't entertain any calls regarding that. Who makes a customer wait for 4 months to get a refund of Rs. 40, 000? They are absolute crooks and this is the last time I am dealing with them for anything. I strongly feel that I need to take them to court and make them pay for their horrible attitude towards a customer. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear amitramaiah
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear vigdesant
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validate your case and found that your case was handled by our Management team and refund has been processed from our end. We thank you for contacting us.
Apologies for all the inconvenience.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validate your case and found that your case was handled by our Management team and refund has been processed from our end. We thank you for contacting us.
Apologies for all the inconvenience.
Team-MakeMyTrip Care
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I have gone through the same issue.What you can do is, on their website go to your profile and post a complain .and escalate it after the time for previous escalation is over.At 4th escalation your complain will reach the management & then may be your issue will be resolved.
Regards,
AMIT KUMAR