MakeMyTrip India — Refund due to connecting flight rescheduled

Sir

due alliance air flight rescheduling on 29.12.2023 at 11.15 to 2.55, we were forced to cancel that ticket as we had a connecting flight. The customer care of alliance air has assured that full refund will be given but will not received pls arrange for the same. flight no 9I-695, flight pnr N5LKRR from udaipur to Ahemdabad, passenger Deepak Nandkishore Jadiya and Nirupama Deepak Jadiya,