[Resolved] MakeMyTrip India — refund - flight booking

manish8ladha

from Kolkata, West Bengal

Website:

Makemytrip.com

I had booked a flight from bangalore to jaipur from makemytrip.com by aircosta airlines for 29th march 2017 by air costa lb 666. The flight was cancelled by them on their own. They have not yet processed my refund. When i am following up with makemytrip.com they are always saying that they have initiated a legal case against air costa and when they receive the refund from air costa they would pay back. But since i made the booking through makemytrip it does not matter whether they have initiated a legal case or not, they are supposed to refund me back the amount since they are charging convenience fees and acting as an agent.

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Aug 28, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

MakeMyTrip India Customer Care's response Dear manish8ladha,

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your concern, please be advised that the current issue is not isolated to you but to many others who booked to fly on Air Costa through not only MakeMyTrip but other agencies including airline’s own website.

When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.

At this juncture, the airline has still not refunded the due amount back to us and the entire industry is chasing Air Costa. I hope you will at least appreciate that we don’t run the airline. The situation of Air Costa is well known to all o[censored]s. What I can assure you is that MakeMyTrip is not holding your money and never will. The moment we get this back from the airline we will start the refund process. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.

We are constantly asking the airline. We will begin refund the moment airline directs us to do so.

Request your patience under these force majeure conditions.

Assuring you best of our services.

Team-MakeMyTrip Care