MakeMyTrip India — Refund for Cancelled Trip

Address:

Gurgaon

I booked a Turkish Airlines flight to Berlin from Mumbai on Make my Trip for 22nd Sep and 24th Sep (booking ID reference NN[protected] and NN[protected]
I called Make my Trip for cancellation on sunday and this should have happened automatically. However, they havent done this yet and are yet to initiate the process with Turkish airlines. I confirmed with Turkish airlines and they said that they havent received any request from MMT.
the amount of refund is close to Rs. 270, 000. MMT is also saying that they will not pay my convenience fees back though I have not cancelled this trip. Your help is required in assisting me with this refund.
Also, their call center person refused to connect me to their manager and said that it is not in his authority to transfer to his manager. I think this is akin to bad treatment and has led to tremendous mental stress and pressure.
My email id is [protected]@yahoo.com
mobile - [protected]