[Resolved] MakeMyTrip India — refund for flight cancelled by airline
P
Purnima1302
from Noida, Uttar Pradesh
Regarding Booking ID: NN[protected], the flight was cancelled by Jet Airways (airline) and a full refund was promised. But MMT cancelled the entire booking and refunded just Rs 6882 which is not even half of the booking amount.
I even tried calling their customer support number but it went unanswered. Also, the online support is unavailable.
I am very disappointed in MMT as a service provider.
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 2, 2019
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2019
MakeMyTrip India Customer Care's response Dear Purnima,
Regret the inconvenience!
In reference to your complained, we understand your concern but flight cancellation is beyond our control. It is purely airline discretion. As an Online Travel Agency we can help you with the refund in this situation. We appreciate your understanding. Offering you an alternate flight at the same cost or absorbing the fare difference is not a possible option for us.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
MMT offered just Rs 6000 for the cancelled flight although full refund was promised as the flight was cancelled through airlines.
Please initiate a full refund for the cancelled flights.
Best Regards,
Purnima