MakeMyTrip India — Refund for Flights Cancelled by Carrier

I recently had 2 flights, GAU-BLR (PNR CVMCJV) and BLR_IXE (PNR W6JRXR), cancelled by the respective carriers with option for cancellation with full refund. I took the option, expecting full refund of the amounts paid to Makemytrip. Instead, I received refund of Rs. 13, 912 versus payment of Rs.15, 022 for the GAU-BLR flight. For the BLR-IXE flight, the refund was Rs. 6, 254 whereas I had paid Rs. 6, 882.

I expect to pay penalties and forteiture of booking fees in cases where I cancel the flight. However, when the airline cancels the flight, I expect to get FULL refund of the amount I paid.

Kindly refund the additional amounts owed (Rs. 1, 110 for the GAU-BLR flight and Rs. 628 for the BLR-IXE flight) as early as possible. In case the full refund is not possible, please explain why. If i have to pay penalties for flights cancelled by airline, I will be hesitant to use Makemytrip in the future.

Regards
Dr. Dinesh R. Pejaver
drpejaver2gmail.com
[protected]