MakeMyTrip India — Refund for Houseboat stay at Allepey on 07/04/2023

Address:

649 1 St Floor, Above Abira Jewellers Sony World Signal, opp. KFC, 6th Block, Koramangala, Bengaluru, Karnataka 560095,

Dear Sir,
I had booked my 6N/7D trip to Kerala via MMT. Booking ID NL[protected].
On Day 5 (07/04/2023), we were to stay at Super Deluxe Houseboat By EGH - Holidays Selections. The Houseboat was super poor quality. After complaint also, no alternate arrangements were done. I have the proof of complaint in soft form. These proofs are sent to MMT and many tickets logged but there is no resolution happening. All tickets are automatically closed in under 1-2 hours without any contact to customer. Hence i am forced to raise this complaint.