MakeMyTrip India — Refund in case of medical emergency

I am following up on my complaint[protected] from MMT since last 2 months and they didn’t replied at all. They didn’t even reply on my emails and when I called them they simply say we are waiting to get the refund from airline and will give you callback but no call received til now. It’s been 2 months now and no update received from MMT. Also they closed all my complaint without giving the resolution. My total ticket price is 48499 rs.