MakeMyTrip India — Refund initiated but not credited in customer account

Complaint Regarding Unreceived Refund from MakeMyTrip
Date:[protected]
Name: Naman Khandelwal
Email: [protected]@gmail.com
Booking Reference Number: NR[protected]

Subject: Complaint regarding unreceived refund for booking NR[protected]

Dear MakeMyTrip,

I am writing to express my dissatisfaction with the delay in processing my refund for booking NR[protected] . I booked a Bangalore - Pondicherry PUDUCHERRY EXP / 16573 train ticket on[protected] and subsequently cancelled it on[protected].

According to your refund policy, I am entitled to a full refund of ₹4238 within 4 working days from the cancellation date. However, it has been almost one month since my cancellation and I haven't received the refund.

I contacted your customer support team on[protected] and was informed that the refund was processed on[protected] to[protected]. However, I have not received any confirmation or received the funds back into my account.

I am extremely disappointed with the lack of communication and delayed processing time for my refund. It's causing me financial hardship and inconvenience.

Therefore, I request MakeMyTrip to:

Urgently investigate this matter and provide an explanation for this delay.
Issue the pending refund of ₹4238 to my original payment method ([protected]@ybl) immediately.
Inform me of the expected timeline for receiving the refund.
I have attached a copy of the cancellation confirmation email for your reference.
https://pdf.ac/13V221
There's a mistake of name and account holder name are different to clear that the main payment was made by Naman Khandelwal with a upi id ([protected]@ybl) UTR[protected].

Thank you for your time and attention to this matter. I look forward to your prompt resolution of this issue.

Sincerely,
Naman Khandelwal