MakeMyTrip India — Refund is not proceed

I had booked a hotel by paying Re. 1 via MakeMyTrip app. After a month I proceeded for due amount of Rs. 4635 to cancel cancellation in last minute. However, while making payment it was showed that payment is not received, waiting for payment status from your bank. The amount of Rs. 4635 got deducted from my account. I raised the ticket on very next day, tried calling customer care but there is no option for this incident.

I have twitted to Makemytrip and MakeMyTrip care on twitter.

I have attached the e-tax from my bank account.

Please help me to get refund from MakeMyTrip.