MakeMyTrip India — Refund is not processed yet since it has been 4 days

I had booked a hotel by paying Re. 1 via MakeMyTrip app, after a month I proceeded for a payment of due amount of Rs. 4635 to avoid cancellation in last minutes. However while making a payment it was successful deducted from my account but while coming on the page of Makemytrip showed waiting for booking, after sometime showed as waiting for payment from your bank account.

I raised the ticket which is also pending. I tried calling customer care, but there is no such options for this incident.

The hotel booking id is NH[protected].

I have attached the e-tax from my bank account, which indicates payment is successful deducted from my account.

We request you to help us to get back the refund amount so that we trust on your service and can avail your service.