[Resolved]  MakeMyTrip India — refund issues and unhelpful customer service

Address:Vadodara, Gujarat, 391760

I recently booked a flight from ahmedabad to lusaka, zambia then decided to cancel it 2 days after because something else came up, now i've requested for my refund and nothing has been done about it. I was advised to send an email to [protected]@makemytrip.com which i did but nothing has been done about my issue, i've not got my refund or heard from them, instead i get an automated email response. Kindly assist me.
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May 28, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2019
MakeMyTrip India Customer Care's response
Dear Chimwemwe,

Regret the inconvenience!

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care
Complaint comments 

Comments

To the author Chimwemwe S Zulu,

Nobody has a duty to reply to

- an anonymous complaint, or

- an unidentified compalint, or

- a complaint without written evidences, upon they are in the possession of the responder.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests with documents to e--mail:
aryan @ vivaldi.net

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