[Resolved] MakeMyTrip India — refund my amount

ravitickoo

from Gurgaon, Haryana

Address:	Amritsar, Punjab
Website:	Make my trip. Com

Refund my amount as you have cheated my bus and seat provided and fair you have charged to me while I booked through online the bus you were showing golden Amritsar express but I got ordinary bus and last seats and others paid 300 rs in that bus. And you charged 2142 rs for 03 passengers. Refund my money in my Bank account other wise I will charge on against you in court as I have sufficient proofs

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Jul 29, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear ravitickoo

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

With reference to your concern regarding bus booking with booking id: NU[protected], team has has validated the case with the vendor and according to their revert, the bus booked by customer was of Ac seater not the Volvo type and same is also mentioned in E-ticket hence operator denied for the refund. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Assuring you best of our services.
Team-MakeMyTrip Care