MakeMyTrip India — Refund not credited after follow up of 2 month

I have booked a hotel to manali bd resorts through make my trip with a total billing amount of 23350 as the booking was eligible for full cancellation with full refund.
So i used to mode of payment for the booking 10915 was debited from my a/c through upi and as there was 12425 rs in my wallet so remaning amount was debited from there i.e 12425.
When I cancelled the hotel than 10915 was refunded in my a/c and 12425 in my wallet and there was option to credit the wallet amount in my bank a/c so i transfered the money from my wallet to bank a/c bt only received Rs9.61 in my a/c and my wallet was showing 0 so i m following with them from 2 months and still my query is nt getting resolved still my Rs 10926 is remaing from there side i want refund of 10926. booking id- NH[protected] .
Kindly help me with the solution i have all mails from there end where they have confirmed me about the amount and date of refund bt still not got the refund.