MakeMyTrip India — Refund not credited for hotel booking

I had booked varna residency hotel at coimbatore dated 17th feb 2023 to 19th feb 2023. My booking id from mmt is nh[protected] of amount 2037 inr. A special message do not call mmt for confirming your booking it is confirmed flashing in my mmt account.
When i reached there at hotel in night around 10 pm, varna residency staff didn't accept our booking. They had told us that they are not accepting booking from mmt and due to this we have to suffer a lot, as this place is very to new to us and we are with family in which ladies are there, although hotel is also in outer from city. We somehow manage to book new hotel, for this we have to pay extra and double fare to our cab driver. This is totally exhausted situation, we started our travelling from delhi to coimbatore.

After raising this concern at the same time to mmt on 17th feb 2023, the executive named aadil told me that he will confirm from hotel after that refund will be initiated. Since that day till today almost 45 days had been passed, no refund is credited in my bank account.in this interval i had contacted mmt multiple times over call, over emails, over escalated option in mmt account.

Last call i had done on 5th april 2023 to sarvesh executive (Tusharjoshi supervisor). He promised for resolution in 2-3 days. I have done follow regularly on email by putting them reminders till 18th april 2023. But still situation is same. No refund is initiated.

Every time they promised me amount will be credited, it is under processing from account team.

This is totally harassment of my time, value, emotions. I had gone through headache due to this stress.

Please raise my voice and help me in getting true compensation for this harassment.

Regards
Gaurav
[protected]