MakeMyTrip India — refund not given for cancelled flights

Hi team,
I had booked international flight tickets with makemytrip for my europe trip starting on april 23rd. Details are as below.
Pnr no : js7pqf.
E ticket number 1 : 080-[protected]
E ticket number 2 : 080-[protected].

Now due to coronavirus pandemic there is nationwide lockdown in india and as well the polish airlines has cancelled the flights as the air traffic is stopped there. We are eligible for full refund as per both the airlines and makemytrip website. As we had booked tickets from makemytrip, its their responsibility to provide full refund.

Now makemytrip has even stopped cancelling the ticket from the portal. I am attaching both the screenshot of mmt and airlines where they have mentioned that we should be given full refund but still we are not getting the same. Makemytrip is not giving proper response on twitter too. And not available on call too. Please help us resolve this matter as the amount is very big (62, 000). Quick response will be highly appreciated. Thanks, vinish.