MakeMyTrip India — Refund not processed even after 14 days of booking failed

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Make my trip

We have made a round trip booking on 8th feb to travel from Surat to jaipur. Amount of INR 19398 was deducted from bank account but booking failed. Booking ID is NF[protected]. Its been 14 days, still the amount is not refunded.
Kindly look into the matter and refund our money as soon as possible.