MakeMyTrip India — refund not provided for cancelled booking

Jan 21, 2020

Updated by Shweta Seshadri Pls note that I am still paying emis to the tune of 15k plus for a trip I was unable to take due to illness apart from medical bills I used to book via makemytrip but now I will never do so as I realized in a bad way that it's better to plan your own holiday instead of relying on travel agents

Jan 21, 2020

Updated by Shweta Seshadri Trip was booked in Oct 2019 for Nov 30 2019. Cancellation was done on Nov 27

Feb 13, 2020

Updated by Shweta Seshadri After more than 2 months I get a message saying that the refund I am getting is 31837/-. I paid a total of 95000/- for this package. On medical grounds it was cancelled but getting only a 33 percent refund is pathetic! My advice to anyone is to never book holiday packages with tour operators, especially air travel!
Not sure where all the rest of the amount went.. surely atleast a 50 percent refund can be expected?

Feb 21, 2020

Updated by Shweta Seshadri Hello Makemytrip team,

Getting a 33% refund on package cancelled for medical emergency is JUST NOT DONE!!

This package was booked using hard earned money of senior citizens and myself. We had to cancel because I was hospitalized just before the trip. I am still going through the after effects as the condition I have takes time to heal.
I have been a regular customer of MMT and have been using it to book flights domestic as well as international travel. However, now I am pretty sure with this kind of refund I will not be using MMT anymore.

Please ensure you give a better refund or give us another option, either package or air miles of same cost. We are middle class, hard working people, it's difficult for us to pay off EMIs on holiday packages like this and we are doing so inspite of not going on the trip at all!!

Kindly note, this is a 0 on customer delight ratings for Makemytrip.com.

YOU JUST LOST A LONG TERM CUSTOMER!