MakeMyTrip India — Refund not received even after 8 months.

Address:

201, Sector 6, Chiranjiv Vihar, Ghaziabad

Against Makemytrip booking ID - NN[protected], I booked air ticket for Delhi - Perth - Delhi of Thai Airways on 22nd Feb. 2020. Thai Airways issued PNR no. SQ84WC. The same ticket was cancelled due to COVID 19 on 19th March 2020. But ticket amount not refunded till date.

In the last update, through "My Trip", It informed that my refund application (5529303 for 217-[protected] of dated 3rd May 2020) is still pending for approval at Thai Airways' s end and asked me to follow up directly in Thai Airways.

I don't agree with their direction to follow up directly with airline as I have paid the money to Makemytrip and Makemytrip should be responsible to get me the refund with delay. There is already delay of more than 8 months and still I don't know when I will get the refund.

Please let me know, when I will get my money back.
Regards.