MakeMyTrip India — Refund not received even after Flight was cancelled by Airlines

Address:

Chirayil Peedika, Kudamaloor P.O Kottayam

PNR Number HBHT8N

My Go First flight from COK to BLR was cancelled by Airlines on Nov 10th. Partial refund was not received from Make My Trip stating I have cancelled the journey. Again the return flight on Nov 16th was cancelled by Go First from BLR to COK. I have selected the right option to get a partial refund for only the BLR to COK flight, but Make my Trip went ahead and cancelled the complete flight from Port Blair to Bangalore and Bangalore to COK. When checked with Go First they said Make My Trip initiated the complete cancellation and amount is already refunded to Make My Trip. But when checking in the Make my Trip App I received SMS and email stating No Refund in applicable for me. I had to book a flight from Port Blair to Bangalore on double rates and I have not received a refund for both my flights which was cancelled by the Airlines. I don't see any option to contact Make my Trip Customer care through call or Email and never received any call back as well. I lost a significant amount of money just because I booked through Make My Trip. I'm So frustrated that I do not see any option to contact them though email or call to request for a refund.