MakeMyTrip India — refund not received for mmt assured booking

Address:

New Delhi, Delhi, 110017

I booked a hotel through makemytrip on 16th march 2020. Booking was from 18th march 2020 till 21st march 2020 and paid inr 3224 for same. Booking was confirmed by makemytrip and was marked as mmt assured booking where they said if problem is faced i will get full refund.

I went to hotel jolly swagman backpackers on 18th march 2020 and they denied admission due to covid19 restrictions that were announced on 15th march 2020 (I. E. A day before i made booking). Hotel also asked me to book another one with them at the reception with three times the cost of earlier booking (Even though the new booking again was not in accordance to covid19 restrictions). I denied booking the new one at higher price.

I reported the issue to makemytrip on 18th march 2020 itself and till date (I. E. After 6 days have passed), still not received refund. I am chasing them on same on a daily basis but of no use. This has already costed me a lot as i had to book another hotel at a much higher price at last moment to this issue and would like to receive a full refund from makemytrip along with appropriate compensation for a false booking confirmation from them.