MakeMyTrip India — refund not received for ticket cancelled by mmt itself

Website:

www.makemytrip.com

I was due to fly on the 1st of may along with my wife from canada to mumbai but because of the lockdown, etihad cancelled the flight on 18/4 and mmt told they will be refunding the amount within 10 days but it's now more than 19 days there is no status update from them. I have to book repatriation flight and i have no money for the same. Worst service provider. The amount due from them is 1.24 lakhs. Without receiving the money i can't book another flight. My credit card is charged and have to make payment to them. Mmt isn't answering any call or not taking any complaints by mail. Their chatbot is as useless as them. Not helpful at all. The whole matter is stressful and irritating.