MakeMyTrip India — refund not received since 15 days

This is with reference to my booking id nn[protected] for a flight of narita airport, tokyo from mumbai. The duration of the tour was from 12th to 24th march. Owing to the coronavirus outbreak, i had to cancel my flight. When i spoke to the makemytrip executives, i was told that i will not get any refund. However, the airline said that they were giving 100% refunds to everyone. After numerous calls mmt finally agreed to contact the airline regarding the issue. On 2nd of march, mmt sent me an email stating that i will receive a refund with 6 working days. It has been 15 days, yet i haven't received a refund. Every call made by me to the toll free number made me wait for 15 minutes and eventually didn't get connected. I haven't been able to contact mmt either. Highly disappointed by the service provided by mmt.