[Resolved]  MakeMyTrip India — refund - not stayed in the hotel

Hi,
We have booked a stay thru make my trip on jan 1st, already paid too.
As we reached hotel.. It was not as shown in the website.. We immediately informed the makemytrip team.. From there onwards we are being fooled by make my trip.

Each time i am calling they say that our case is with customer delight team.. And they need 24hrs to get back.. Today is 9th jan till now.. It’s not resolved.

Hotel is sea panoramic by nextel group, allepey.
Hotel is really shabby.. And not worth and seems not safe to stay with family.
I have paid 10282/- rs for the same. There was no one in the hotel to answer the calls, even makemy trip team couldn’t reach the hotel people.. Still my refund is not done.

I feel makemytrip is taking women’s safety for granted. They are not bothered abt the safety when the country is goingtheu a bad scene.

Bcoz of all these we checked in to hotel ramada at allepey again where we paid 13450/-, we have the bills.

I humbly request the team to process my refund and also to consider women’s safety as priority.
Stop cheating customers!!!

Booking date :31/12/2018
Name :pasco ouseph