MakeMyTrip India — refund not yet given

Address:

4th Cross Road Keerthinagar Elamakara, Ernakulam, Kerala, 682026

Booking no. In1b[protected]
My wife and myself went on a customized trip to italy for about 10 gays from 10/11/2018 to 21/11/2020. Two of our local tours, first to mt. Vesuvius on the 12/11 and to capri island island on the 13th were cancelled. No alternate arrangements were made.
On the 15th a taxi was to take us from naples to sorrento. But the vehicle never came and we had to spend a lot of money on phone calls etc. We were then told to arrange our own vehicle and that they would reimburse the cost which was 115 euro.
I have taken up the matter with mmt and was told that they would reimburse all the claims which would be about rs.16000. They keep calling me saying that the money has been transferred to my card. It has never been done and i am still reminding them without any proper response.
I request that matter be taken up and my calims are reimbursed
O t jayachandran