MakeMyTrip India — Refund of air tickets

Address:

3-6-108 flat101Palace Orchard, Apts Himayathnagar, Apts Himayathnagar

I have booked flights tickets for 2 passengers on your MMT site vide booking ID NF2DQXSZLBYQRWYZ3540 and also NF2DFZCWY1FIS91N9201. Both these flights on GO first airlines have been cancelled by the Airlines on their own.I have also initiated a refund on the same through MMT. However both these flights were covered by travel Insurance for which I have paid separately. As per the rules we are eligible for certain compensation for cancelled flights. We are also eligible for full refund of the cost of these flights. One of the passengers of these flights fell sick. so i had also cancelled his tickets for which I was eligible for a refund of Rs.600. MMT has absorbed both these refunds as service charges Further the refund amount towards the cancelled tickets is also due to me. Also I havemade several representations regarding the Insurance claim. I have taken travel Insurance on all the tickets and paid extra for the same thrugh MMT. For each flight cancelled by the Airlies I am eligible for for an amount of Rs.750/- per passenger. 2 Flights with 2 passengers each was cancelled and I am due to a payment of Rs.3000/- which MMThas to initiate. I tried their complaint lines [protected]and [protected] both do not work. Then I tried [protected] several times this does not connect at all. There are no replies to my emails. Please ensure that I get my ticket refund as well as the Insurance amount