MakeMyTrip India — Refund of airticket fare using discretion please

Reference No.[protected]
Booking ID, NF2Y8N6U252X3UW32684
Ticket details[protected]

My Email of 12 Feb 2022:
Subject: MMT case- MY PNR No. J20E9 Urgent Grievance /Help please

Dear CEO of Make My trip

And CEO of Air India

I have a grievance.

I wanted to attend a death ceremony and in urgency i booked a ticket 2 hrs ago on 12 Feb 2022. I am in Chennai right now. I wanted to go from Chennai to Mumbai. But by genuine mistake due to panic, i did a wrong sector booking i, e from Mumbai to Chennai.

Then my ordeal started.

I called more than 7 times.
Spoke to MMT team x 3 times.
Spoke to Air India x 2 times.
No one helped me with change of sector, nor change of date ( 4 weeks down the line 13th March 2022) and nor refund.

I am very disappointed right now.

I do not want to lose my hard earned money.

Please use kindly your discretion and help me with a resolution.

Much appreciated

Kind regards

Narender

[protected]

Frequent flyer no.[protected]

Chronology of my calls-

mmt1-pooja
mmt2-aniket
ai x irfana x can't change sector.no reasons given.
ai x sonali-change of date she put me across x 3 times talked same, as she has no access to do so.no email id given for complaints/grievance? is call recorded? she put the phone down

mmt 3
reboot phone
to get OTPs

called 7 times
panic
death ceremony

Ayushi
check
name
sector
no show
let me check. supervisor Durga.
goodwill gesture
sorry
reservation team [protected]
Wrong number

It is going to Spice jet.