MakeMyTrip India — refund of cancelled tickets not received

Address:

560003

Make my trip is not refunding the amount. They are not understanding the issues.

I had booked 4 tickets in october 2019 and then based on their suggestion, i had rescheduled the tickets as there was a better offer.

1) for the rescheduled flight in october for ‘4’ passengers i got the refund of 45, 000/- in october 2019. I am not questioning this part.

2) on december 5th 2019 i had cancelled one passenger’s ticket as he didn’t travel. For that i didn’t get the refund of 17, 000/-

Everytime i ask a question to make my trip about the refund, they just tell that a refund of 45, 000/- was processed in october. That is not my problem.

I am asking for refund for point number 2 mentioned above. 17, 000/- for the ticket cancelled in december