I did Hotel booking of 2 Rooms at Hotel Katra Grand (Katra, Vaishno Devi) through Makemytrip on 1st November, 2021. Check in Was scheduled on 19th November, 2021.
But due to Train cancellation (photo enclosed of IRCTC Message dated 17th Nov.), I had to withdraw my plan for Vaishno Devi, as my parents are diabetic and they could not travel by bus due to their washroom problem.
Hence, applied for Hotel cancellation on the same day i.e 17th November but still there is no refund.
Makemytrip misguide people through their false claim/ advertisement that they have zero deduction policy for last minute cancellation. I am highly disappointed with this. Have already written to them but no fruitful response.
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