[Resolved] MakeMyTrip India — refund of money after failed transaction

Rockingchair

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110019
Website:	MakeMyTrip.com

I had attempted to book a flight using makemytrip on may 25th. When i made the payment, my bank got debitted for the amount, yet the transaction failed and i did not get a booking confirmation.

Makemytrip sent me an email saying that the transaction has failed and that they will refund the amount in 48 hours. It has been 3 days and they still have not refunded the money. Upon contacting my bank, they said that the merchant (Mmt) has to indicate to the bank that they are not seeking an acquisition of funds, which they have not done.

They are not replying to my emails either. I urgently require the funds to be released in order to boom tickets, and it is absolutely unacceptable that they are this unresponsive. If no response is furnished, i shall resort to taking legal action.

Reference id:[[protected]]

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Jul 11, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear Rockingchair

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Jun 07, 2018

MakeMyTrip India Customer Care's response Dear Rockingchair

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.
In reference to your complaint, we have validated your case and found that the refund of complete amount of Inr 160428/- has already been processed from our end on 29-May-18. The same should reflect in your account within few days depending upon your bank processing cycle. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care