[Resolved] MakeMyTrip India — Refund of my money

Bhavika Budhwani

from Mumbai, Maharashtra

Address:	Jaunpur, Uttar Pradesh, 421503
Website:	www.consumercomplaints.in

Dear Sir,
This is in reference to my recent booking for Raipur.I had booked 2 flight tickets from Mumbai to Raipur for 2 senior citizens.Total amount was Rs.1784.So the page was directed to Payment Mode.And as per instructions I paid the amount.The amount was even deducted from my debit card.Then it showed that the tickets have been confirmed.Later I got the message that due to some error and the booking has been cancelled.Later i got the message the refund request has been forwarded and the refund would be processed in 3 days.And still i havent got my back.You have made us very disappointed.
Refund amount of INR 1784.57 for MakeMyTrip Booking ID NR[protected] has been processed.

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Aug 4, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

MakeMyTrip India Customer Care's response Dear Bhavika Budhwani,

Greetings from MakeMyTrip!!

We apologize any inconvenience to you while dealing with us. We have taken cognizance of your comments and the spirit in which you have shared your feedback.

Further, in reference to your complaint, we have validated your case at our end and found that the train booking was failed on 23-Apr-17 due to some technical glitch at our end and full refund of Inr 1784.57/- has been processed from our end on next day i.e. on 24-Apr-17. If in case the same is still not reflecting in your account, we request you to please contact your bank’s ATM CELL and file a dispute with them. We thank you for contacting us.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Assuring you best of our services.
Team-MakeMyTrip Care