MakeMyTrip India — Refund of Rs 4500 by Make My Trip

Address:Ashray, 3-87 Kailash County, 114/P, Sirigiripur, Maheshwaram, R.R. District, Hyderabad - 501359

Dear Sir,

This is to inform you that I had purchased Air Tickets worth Rs 7002 ( Rupees Seven Thousand Two only) through Standard Chartered Credit Card number[protected] on 26/06/2022. I had paid Rs 2502 (Rupees Two Thousand Five Hundred Two only) and used a part of my accumulated bonus points under Make My Trip scheme by en-cashing voucher code [protected] for Rs 4500 (Rupees Four Thousand Five Hundred only) issued to me by Make My Trip on 21/06/2022..

Unfortunately the flight got cancelled and the entire amount was refunded by the Airliners (Go Air) to Make My Trip who in return refunded the amount spent for buying the ticket. The refund of 2212 has been reflected in my SCB statement against credit card number [protected] dated 20/10/2022.

However, the amount of Rs 4500 (Rupees Four Thousand Five Hundred only) used in purchasing the ticket by en-cashing the Make My Trip Voucher code [protected] has neither been refunded nor another gift voucher of the same value has been issued to me by Make My Trip.

Hence the authorities of Make My Trip are requested to issue a gift voucher for Rs 4500 (Rupees Four Thousand Five Hundred only) to me against the pending refund of Rs 4500 (Rupees Four Thousand Five Hundred only) against their gift voucher code [protected] as mentioned above..

An early action shall be very much appreciated.

Thanks,

Dipankar Choudhury
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MakeMyTrip India customer support has been notified about the posted complaint.
Feb 01, 2023
Updated by Ghona
It seems that there is nobody at MakeMyTrip India to attend to customer grievances. The helpline is also put in automation mode and there is no way one can talk to their staff. No response from them in more than a week. Very very disappointing.

ONCE AGAIN APPEALING FOR A RESPONSE FROM MakeMyTrip INDIA TO RESOLVE MY PROBLEM.

Thank you,
Dipankar Choudhury
Feb 11, 2023
Updated by Ghona
Still no reply from MakeMyTrip. Shall wait till 12.00 pm on 13/02/2023. If things are not clarified by then, shall initiate legal action.
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Complaint made on Jan 23. Seven days gone and no communication from MakeMyTrip. This is very disappointing. Would my issue be resolved?

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