MakeMyTrip India — Refund of Rs. 54,424 not processed since March 2020

Due to Covid-19, my international booking that I made through MakeMyTrip got cancelled in March 2020. I have been waiting on my refund of Rs. 54, 424 since then (Booking ID - NN[protected]

I have raised multiple requests through their webform and spoken with their agents multiple times. MMT promises to refund my amount every time but it never shows in my bank account. Now it has become impossible to reach them via phone call, emails or web forms as the call never gets connected, emails are never responded to and the web form is nowhere to be found.

The entire process of being promised a service and not being delivered is becoming emotionally and financially draining as Rs. 54, 424 is not a small amount.

I really hope raising a complaint through this forum will help me get my refund.