[Resolved]  MakeMyTrip India — refund o[censored]df & aat charges

Address:New Delhi, Delhi, 110008

Dear sir,
We came to know that udf & aat charges if paid already for the travel dates after 8th of july are refundable by respective airlines if tickets are booked prior to 7th of july, 2017. Here i feel pleasure to inform you that i have booked following air tickets through your portal on 20th of june, 2017 for which i have paid entire payment i/c udf & aat thru my credit card and now as per the recently amended director general of civil aviation (Dgca) guidelines, udf and aat for travel from / to igi airport (Delhi) is hereby revised and no longer applicable respectively after travel date 8th of july, 2017. May i request you to arrange my refund towards aforementioned charges from respective airlines as per details of tickets given below and transfer to my credit card account.

1... One way air ticket for 2 passengers named arun & babita rastogi travelling from delhi to bombay for dtd. 12/08/2017 by jet airways flight, 9w-358 having pnr no. Oozbxg (589-[protected] & 24)

2... One way air ticket for 2 passengers named arun & babita rastogi travelling from bombay to delhi for dtd. 16/08/2017 by jet airways flight, 9w-355 having pnr no. Hmunme (589-[protected] & 20)

My bank details are as under :-

Arun rastogi
Canara bank
Diplomatic enclave, new delhi-110021.
Saving account
A/c no. :[protected]
Ifs code : cnrb0000157

Or you can arrange to transfer in respective credit card account through which payment were made at the time of booking.
Waiting for revert back and in case of any further clarifications, please feel free to call undersigned. Yes when we contacted directly airline customer helpline numbers than they have simply refused to help.

Regards,
Arun rastogi
37/2, ugf, east patel nagar, new delhi-110008.
Mob : [protected], e-mail: rastogi. [protected]@hotmail.com
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Oct 5, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2017
MakeMyTrip India Customer Care's response
Dear rastogi.arun,
This is in reference to your booking id - NF[protected]. Please be advised that the UDF charges are yet to be received from airline’s end. As of now we have not received the same and no time line has been provided by the airline. Once we will receive the same from airline. We will start processing refunds to customers.

Assuring you best of our services.
Team-MakeMyTrip Care
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